HELP & SUPPORT CENTRE

Welcome to our Help & Support Centre. We’re dedicated to making your shopping experience as smooth as possible. Whether you need assistance with placing an order, tracking a shipment, processing a return, or getting support for a product or service, we’ve got you covered.

Explore our comprehensive guides and FAQs on:
    •    Placing or Modifying Your Order – Learn how to place, modify, or cancel your order.
    •    Shipping & Delivery – Get details on shipping options, estimated delivery times, and tracking your package.
    •    Returns & Warranties – Understand our return policy and how our warranty process works.
    •    Product Support – Learn about products we sell and unpacking and assembling your new bike.
    •    Bicycle & Suspension Service – Learn about the services we offer at our shop in Nanaimo.

Need immediate help? Our customer support team is always here for you! Contact us via email, or call us at 250-760-0211 for personalized assistance.