SHIPPING & RETURN POLICIES
IN-STORE / CURBSIDE PICKUP
Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.
HOW DO I TAKE ADVANTAGE OF THE FREE SHIPPING OFFER?
If your order is shipping within Canada and the total comes to $200.00 or more (before taxes), then just select Free Shipping as your shipping method when you're ready to checkout. Large and/or heavy items, including but not limited to bikes and car racks are excluded from the free shipping offer and will be charged a flat rate.
Orders that are eligible for Free Shipping average a 3-12 day delivery depending on your location.
|Order Amount||Standard Shipping||Curbside Pickup|
|Up to $75.00||$25.00||Free|
|$75.01 - $200.00||$18.00||Free|
|$200.01 or more||Free*||Free|
*Not including bikes or heavy items
Please note that some items may be subject to additional shipping and handling charges because of size or weight.
THE SMALL PRINT
The purchase of Gift Cards do not count towards our Free Shipping Offer.
Canceling items may affect your order's eligibility for free shipping.
Offer applies only to orders of $200 or more in merchandise, excluding and taxes. Promotional discounts where applicable will be deducted from your item subtotal and may affect your order's Free Shipping eligibility.
The Free Shipping option must be selected as your shipping method during checkout in order to qualify for the offer.
This promotion applies to deliveries within Canada only and may be subject to other shipping restrictions depending on the items ordered.
This offer may change from time to time without notice.
Layaway payments must be made every 30 days. Failure to keep layaway accounts in good standing may result in forfeiture of merchandise and deposits.
RETURNS & REPLACEMENTS
IF AN ITEM ISN’T RIGHT FOR ME, WHAT DO I DO?
It is important to us that you love your purchase! If something you bought isn’t right for you, simply return it to us and we will exchange it for something that suits you better. Please note that we are only able to exchange new, un-worn items if tags are attached and all packaging is included.
A Credit Note or Exchange will be issued within 14 days of purchase. Rock City Cycles reserves the right to refuse any return if the item is not fit for re-sale.
All Helmets, Special Orders, Intimates, Sale Items and Liquids are final sale and no refunds, exchanges or credit notes will be issued for these items.
Bikes are returned under our discretion and are subject to a restocking fee.
CAN I RETURN OR EXCHANGE AN ITEM TO THE STORE THAT I PURCHASED ONLINE?
Yes. You can exchange any item you order online at our retail store as to our store’s stated return policy. The original receipt will be required.
CAN I GET A REFUND ONLINE FOR AN ITEM PURCHASED IN-STORE?
No. Items purchased in store can only be returned in store.
IF I WISH TO MAKE A RETURN WILL I HAVE TO PAY FOR SHIPPING?
Return shipping is the responsibility of the customer. Please send your merchandise back by a traceable method as Rock City Cycles will not accept responsibility for any merchandise that gets lost in the mail. Rock City Cycles will not assume shipping charges for any items returned, unless the reason for return is due to a Rock City Cycles error or merchandise is deemed to be defective or damaged.
WILL I RECEIVE A RECEIPT OR E-MAIL CONFIRMING MY RETURN?
After you request a return, you will receive a return request email telling you how to return the items that aren’t right for you. Once we have received your returned merchandise, we will send you a confirmation email together with a return receipt. Your credit will then be issued in our system where you can then choose something that suits you better.
- Time: You have 14 days from purchase to request a refund.
- Method of Refund: Refund will be applied to the original form of payment.
- Product Condition: Product must be new or like new condition in order to return.
- Refund Contact Info: Contact us in-store, over the phone or by email for a refund. You can find store hours, address, email and phone number on our store details page.
- Charges: Customer is responsible for any shipping costs related to the return.
PRICES & INFORMATION
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!
PRIVACY & SECURITY
The Rock City Cycles website is hosted on an SSL secure server, meaning that all the data you send us online is encrypted and fully protected. If you pay by credit card you will be directed to a secure moneris hosted pay page. As an additional security measure, no confidential data is ever stored on our server.